For ages 21 and above

qqee Responsible Gaming — Stay Safe

qqee stands by every member to ensure that enjoying entertainment does not come at a cost to yourself or your family. On this page you can learn how to set limits, recognise warning signs, and get support when you need it.

For ages 21 and above only

21+ Minimum age

24/7 Support service

Self-Exclusion Set your own limits

The foundation of responsible entertainment

Sports betting and casino games are a form of entertainment for many people. But they stay enjoyable only when done consciously and in moderation. qqee believes that healthy, informed players are the ones who truly enjoy the experience. That is why we encourage every member to know their own limits and stick to them.

If gaming starts to feel like a way to relieve stress or solve financial problems, that is a warning sign. In that situation, it is important to stop and seek support. Reading our Terms and Conditions will help you understand how qqee protects its members and what the rules are for managing your account.

Gambling addiction is a health issue, not a character flaw. Once the problem is identified and the right support is sought, recovery is possible. qqee always places its members' health and wellbeing above gaming entertainment.

Set your own limits

qqee gives its members a set of tools so they can control their own gaming activity. These tools are easy to use and can be activated at any time from account settings.

Deposit limit

Set a maximum amount you can deposit per day, per week, or per month. Once this limit is active, you will not be able to deposit beyond the set amount.

Session time limit

Decide in advance how long you will play in one sitting. Once that time has passed, a warning message will appear and the session may end automatically.

Loss limit

Set the amount of loss within a given period after which you will stop playing. Once that limit is reached, your account will automatically pause.

Temporary break

Temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.

Self-Exclusion

You can exclude yourself from qqee for a longer period — from a minimum of six months up to permanently. Once this request is active, it cannot easily be reversed.

Contact the support centre

To activate any tool, contact our support team directly via 24/7 live chat or email. Service is available in both Bengali and English.

Warning signs — when to seek help

There are common signs of problematic gaming. If you notice these signs in yourself or someone close to you, do not delay in seeking support. Our FAQ section has more questions and answers on responsible gaming.

Spending beyond your budget

If you find yourself playing with savings, borrowed money, or funds set aside for essential expenses, that is an important warning sign.

Chasing losses

Placing more bets to recover losses — once you fall into this cycle, it becomes difficult to get out.

Strain on family and relationships

If gaming is creating distance between you and your family or friends, or if you feel the urge to hide your gambling from them.

Impact on work and daily life

Loss of focus in studies or at work, sleep problems, or avoiding responsibilities.

Feeling unable to stop

Wanting to stop playing but repeatedly coming back — this feeling of losing control over yourself should not be ignored.

Emotional distress

Feeling anxious or restless when unable to play, or experiencing sharp mood swings while playing.

Ways to get support — you are not alone

Acknowledging a problem takes courage. Do not hesitate to seek support from the sources below. On our About Us page you can learn more about qqee's values and our commitment to responsibility.

qqee live chat

Our support team is available in Bengali 24 hours a day, 7 days a week. Request limits on your account or ask to have your account closed directly via live chat.

Email support

Write to our support email for a more detailed discussion. Replies are provided in both Bengali and English.

Family and trusted people

Speak openly with a family member or a trusted friend. Support from someone close to you is the greatest strength on the road to recovery.

Professional advice

Consult a mental health specialist or counsellor. Mental health services are becoming more accessible in Bangladesh — contact a hospital or health centre near you.

qqee's commitment to responsibility

qqee believes that entertainment should never become a burden. We are committed to ensuring the wellbeing of every member through technology, awareness, and support.

A practical guide to playing responsibly

Ask yourself before you play

How much money have I set aside for entertainment today?
If I lose this money, will it affect my daily expenses?
Am I playing because I am stressed or angry?
Do I have other responsibilities to my family or work today?

Healthy gaming habits

Do not go beyond the budget you have set in advance.
Never place extra bets to try to recover money you have lost.
Take regular breaks — avoid playing for long stretches at a time.
Avoid playing under the influence of alcohol or drugs.
Withdraw a portion of your winnings — do not put everything back into bets.

Protecting minors

You must be 21 or older to open an account and play at qqee. Use a password on your device at home to prevent minors from accessing the account, and never share your login details with anyone.

When gaming becomes a problem

Gaming becomes a problem when it starts to affect other important areas of life — family, work, health, or financial security. It is best to take action while the problem is still small. In line with our Privacy Policy, anything you share when seeking support is kept completely safe and confidential.

The reality of money

Casino or sports betting is not a reliable source of income. Every bet carries the risk of loss — keep that in mind when you play. Only bet money whose loss will not disrupt your livelihood.

Common questions about responsible gaming

All betting and casino activity at qqee is for people aged 21 and above only. Age is verified at the time of account registration. Opening an account on behalf of, or for, a minor is strictly prohibited.

Self-exclusion is a serious decision and cannot be easily cancelled. To withdraw an active self-exclusion before the set period ends, you must contact our support team and go through a mandatory waiting period. This is intentional, so that the decision remains in effect.

Start by speaking with them calmly and without judgement. Acknowledge their feelings and encourage them to seek support. If needed, you can contact qqee's 24/7 live chat on their behalf to request that limits or self-exclusion be applied to their account. Speaking with a professional counsellor can also be very helpful.

Yes, reducing a deposit limit or setting a new one takes effect immediately. However, a request to increase a limit generally takes effect after a 24-hour waiting period — this time is given so that the decision can be reconsidered.

No, these tools are completely safe to use and will not negatively affect your account details, funds on deposit, or your ability to withdraw. They are designed with your wellbeing in mind — using them is a responsible decision.

Yes. qqee's 24/7 live chat and email support team provides service in both Bengali and English. If you want to set limits on your account, take a temporary break, apply self-exclusion, or raise any concern, they will assist you right away.