qqee Privacy Policy

Last updated: January 2025

Introduction and Scope

This privacy policy applies to all services, websites and mobile applications on the qqee platform. When you register, log in, place bets or use any service on qqee, you acknowledge that your information may be processed in the manner described in this policy.

qqee is a trusted online entertainment platform for users in Bangladesh. You can find detailed information about qqee on our About Us page. This privacy policy should be read together with our Terms and Conditions, as both documents together define the relationship between qqee and its users.

If any changes are made to this policy, the update date will be revised and, for significant changes, a notification may be sent to your registered email. Continued use of the platform after any changes means you have accepted the updated policy.

What Information We Collect

qqee collects user information from various sources. The type of information collected depends on which service you are using.

1. Information You Provide Directly

Information you provide yourself during registration and account management:

• Full name and date of birth (for age verification — qqee provides services only to persons aged 21 and above)
• Email address and mobile number
• Password (stored in encrypted form — not readable in plain text)
• National ID or passport number (if identity verification is required)
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, Upay or bank account details)

2. Automatically Collected Information

What is automatically recorded while you use qqee:

• IP address and device information (operating system, browser version)
• Login time, session duration and activity history
• Betting history, deposit and withdrawal records
• Data collected through cookies and similar tracking technologies

3. Information Received from Third Parties

For identity verification, fraud prevention or age confirmation, qqee may verify information with approved third-party providers.

Purpose of Data Use

qqee uses your information only for specific, legitimate purposes. Those purposes are described below:

Information Sharing and Disclosure

qqee may share information with third parties in a limited way under specific circumstances. Those circumstances are clearly outlined below.

Service Provider Partners

qqee works with trusted third-party providers for payment processing, identity verification and technical infrastructure management. These providers are given access only to the information needed for their specific tasks and are required to comply with qqee's privacy standards.

Legal Obligations

If disclosure of information is required as part of a court order, government directive or legal process, qqee will fulfil that obligation. In such cases, we will try to notify you in advance wherever possible.

Business Changes

If a merger, acquisition or asset transfer occurs within qqee's business structure, user information may form part of that process. In such circumstances, the terms of this policy will remain in force.

Data Protection and Security

qqee treats the protection of user information as its highest priority. To this end, we have put in place various technical and administrative measures.

Technical Safeguards

• SSL/TLS encryption is used on all connections, preventing third-party interception during data transmission.
• Passwords are stored using industry-standard hashing algorithms — even qqee staff cannot view passwords directly.
• Payment information is held in encrypted databases and is not retained beyond what is needed after processing.
• Automated monitoring is in place to detect suspicious login attempts.

Administrative Measures

• Only authorised staff are granted access to user information for specific, necessary purposes.
• Staff receive regular training on data protection.
• The security standards of third-party service providers are reviewed regularly.

However, no method over the internet is 100% secure. qqee ensures the best protection it can, but cannot guarantee against any data breach. If you notice any security issue, please contact our support team immediately.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the qqee website and app. Cookies are small data files stored in your browser that help improve your experience.

Types of Cookies

• Essential Cookies: Required to maintain login sessions, security verification and basic functionality. Disabling these may prevent the platform from working properly.
• Functional Cookies: Remember your language preferences, settings and previous usage information.
• Analytics Cookies: Collect site usage statistics to help improve services. This information is analysed in aggregate form and is not used to identify individuals.

You can manage cookies from your browser settings. However, disabling essential cookies will prevent access to some services.

Data Retention Period

qqee retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.

• Active account information: retained for the entire duration the account remains open.
• Financial transaction records: retained for a set number of years as required by law.
• After account closure: information other than necessary legal and financial records is deleted within a reasonable time.
• Logs and technical data: generally kept on a rolling short-term basis.

User Rights

As a qqee user, you have several important rights regarding your own information.

To exercise these rights, contact qqee's customer support team. You can also manage your gaming activity and request self-exclusion of your account under the Responsible Gaming Policy.

Minors and Age Restrictions

All qqee services are for persons aged 21 and above only. qqee does not intentionally collect any information from minors.

An age verification process is followed at registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you suspect a minor is using qqee, guardians are requested to contact the support team.

International Data Transfers

For the operation of qqee's services, information may in some cases be processed on servers located outside Bangladesh. In such cases, qqee ensures that adequate protection measures are in place in the destination country.

For international transfers, the encryption and protection standards for data remain in place and all terms of this policy continue to apply.

Policy Changes and Updates

qqee reserves the right to change this privacy policy as needed. The method of notifying users may vary depending on the nature of the change.

• Minor changes: The update date at the top of the page is revised.
• Significant changes: A notification is sent to your registered email or via the platform.
• After a policy change: Continued use of the platform will be taken as acceptance of the new policy.

We recommend visiting this page regularly for the latest information. For any questions, read our FAQ section — answers to many common questions can be found there.

Contact and Complaints

If you have any questions, concerns or information-related requests regarding this privacy policy, please contact qqee's customer support team directly.